Last updated: 17 September 2026
This page explains how to request deletion of personal data held by Tivda, a WhatsApp commerce service operated by JINADARI (PVT) LTD (PV00297698), Sri Lanka. It applies to shop owners who use Tivda, and to customers who message a shop through Tivda.
1. Who to contact
Send your deletion request to either channel below. Please use the same phone number or email that you used with the shop, so we can find your records.
- Email: hello@tivda.lk — subject line “Data deletion request”
- WhatsApp: +94 712 060 091
If you are a customer, you can also ask the shop you messaged. Shops can submit a deletion request to us on your behalf, and we action it.
2. What we need from you
- The WhatsApp phone number or email address used with the shop
- Which shop you dealt with, if you know it
- What you want deleted (everything we hold, or specific records such as chat history or your saved profile)
3. What we delete
On a verified request we delete, or irreversibly anonymise:
- Your customer profile and saved preferences (name, saved sizes, saved address)
- Your WhatsApp conversation history with the shop, including message text and media we have stored
- Any marketing or follow-up flags attached to your number
4. What we may need to keep
Some records must be retained to meet legal, tax and accounting obligations, or to resolve an open dispute. This is limited to what the law requires, and typically means:
- Order and payment records for completed sales (retained for the period required by Sri Lankan law)
- Records relating to an active dispute, warranty, return or refund
Where we must keep a record, we restrict it to the minimum needed and it is not used for marketing. We will tell you plainly if this applies to your request.
5. How long it takes
We acknowledge requests promptly and complete verified deletions within 30 days. If a request is complex we will tell you why and give you a date.
6. If you signed in to a Tivda shop app with Facebook
If you used Facebook or Meta login with a shop running on Tivda, you can remove the app from your Facebook settings at any time. Removing the app stops further data collection. To have data already held deleted, send a request using the channels in section 1 above.
7. Questions
For anything unclear on this page, contact hello@tivda.lk or +94 712 060 091. Our Privacy Policy explains more about how data is handled, and our Terms of Service set out the wider agreement.