This Privacy Policy explains how JINADARI (PVT) LTD (Company No. PV00297698, "we", "our", "us") — the company behind Tivda (tivda.lk) — collects, uses and protects personal information. We aim to handle data carefully and in line with Sri Lanka's Personal Data Protection Act No. 9 of 2022 (PDPA).
Tivda is a product of JINADARI (PVT) LTD — PV00297698.
1. Who we are
JINADARI (PVT) LTD · No. 182/17, Goroggala, Horombawa, Sri Lanka 60181.
Privacy requests: hello@tivda.lk · +94 712 060 091
2. What this policy covers
Tivda is a WhatsApp / chat-commerce automation service for businesses. This policy covers:
- Business customers ("tenants") — shop owners who use Tivda; and
- End customers — shoppers who message a tenant's business on WhatsApp, whose data we process on the tenant's behalf to run orders and conversations.
3. Information we collect
From tenants: business name, contact details, login credentials, catalogue and product information, pricing, WhatsApp Business connection details, and subscription / billing details.
From end customers (on the tenant's behalf), as needed to run WhatsApp orders:
- Name, phone number, delivery address, and order details
- Chat messages, including images and voice notes sent in the conversation
- Customer profile memory the bot keeps to serve better — for example name, size, address, and preferences the customer shares
Photos and voice notes you send may be stored on our servers (including Cloudflare R2) so we can recognise products, fulfil orders, and improve the bot for that shop.
From website visitors: basic technical data (pages viewed, device type) to keep the site working and secure. We do not use advertising trackers on this site.
4. How we use information
- To operate Tivda — answering customers, managing orders, confirming details, and alerting the tenant when a human is needed.
- To remember useful customer preferences so the bot can serve that shop's customers better.
- To recognise products from photos / voice and improve the assistant over time.
- To bill and support tenants, and to meet legal or regulatory obligations.
5. Legal basis (PDPA)
We process personal data on the basis of consent (where a customer chooses to message a business), performance of a contract (providing Tivda to tenants), and legitimate interests (security, fraud prevention, service improvement).
6. Sharing
We do not sell personal data. We share it only as needed to run the service:
- Delivery / courier partner (Fardar) — name, phone, address and order details needed to deliver orders.
- Payment references — bank transfer or cash-on-delivery (COD) details as required to confirm payment with the tenant.
- Meta / WhatsApp — messages flow through WhatsApp's official Business Platform under Meta's terms and privacy policy.
- The tenant's own team — end-customer conversations belong to that shop and are visible to them.
- Infrastructure providers — secure hosting bound by confidentiality (including storage such as Cloudflare R2).
7. Retention
We keep conversation, order and profile data for as long as your account or related orders exist, so the service can work properly. We delete data on request (subject to any legal retention needs). End customers can ask the tenant shop first; we honour deletion requests from tenants promptly.
8. Your rights
Under the PDPA you may request access to, correction of, or deletion of your personal data, and object to or restrict certain processing. Contact us at hello@tivda.lk or +94 712 060 091. End customers should usually contact the shop they messaged first. We respond within the timeframes the law allows.
9. Security
We use encryption in transit, access controls, and careful infrastructure choices. No system is 100% secure, but we work to keep your data safe and review our safeguards regularly.
10. Changes
We may update this policy as the service grows. Material changes will be shown on this page and, where relevant, shared with tenants directly.
Tivda is a product of JINADARI (PVT) LTD — PV00297698 · No. 182/17, Goroggala, Horombawa, Sri Lanka 60181.